Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to see you around @tegzz. If your tracker is not responding, I recommend Restarting your Surge. After the restart put it to charge.
I hope this helps, let me know the outcome. 
Best Answer