02-16-2016 14:57
02-16-2016 14:57
My fit bit surge worked fine until I reset it (left button lower right).
Now the display becomes cluttered and corrupt
The minute finger leaves trails of itself so the display looks corrupt. When you swipe between the various screens remnants of the previous screen appear on the next swiped to screen .
Tried resetting it several times but it is still having problems
Thanks for any help
Answered! Go to the Best Answer.
02-16-2016 15:15
02-16-2016 15:15
Sounds defective.
I would contact support. Let them know you have restarted it several times already
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Phone
877-623-4997
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-26-2016 06:27
02-26-2016 06:27
Hi
Took your advice and contacted Fitbit
A few questions and less than a week later a replacement watch arrived
Excellent service very helpful I can’t fault them
02-16-2016 15:15
02-16-2016 15:15
Sounds defective.
I would contact support. Let them know you have restarted it several times already
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Phone
877-623-4997
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-26-2016 06:27
02-26-2016 06:27
Hi
Took your advice and contacted Fitbit
A few questions and less than a week later a replacement watch arrived
Excellent service very helpful I can’t fault them
02-26-2016 06:44