fitbit doesnt last a year

[vickidel]

shouldn't these watches last 1 year at least

[vickidel]

shouldn't these watches last 1 year at least, this watch lasted 2 months.

[vickidel]

when I returned my watch for replacement , they sent a watch that would not charge. whats the point of that? fitbit used to be a trust worthy name, now there is no quality control.

[vickidel]

When they send a replacement for a bad watch it has no warranty, so they send a bad watch for replacement and they are done with you.

[GeerDad]

When my Surge first broke (the watchstrap delaminated and peeled itself off), I called for support and they sent me a new watch. I was so impressed.

Then, the replacement watch did the exact same thing a few months later and I was out of luck because it had been just over a year since I bought the first one. They offered me a 20% discount on a new watch. I didn't spend over US$200 to buy a new watch every year. 

If you're within the first year, call them and get it taken care of. Beyond that, find another brand.

[vickidel]

sorry they did that to you to, it was 2 months and they are expensive, such a shame they have gone down hill

Moderator Edit: All-caps

[ingvar]

I have a functioning watch but broken bracelet. There is no getting in exchange???????

[ingvar]

Amazon have about 30 seller of bracelet to Fitbit Surge and a lot of color to chice about. I tried one, the first half was good but the other did not fit so good, now I have two choices , trow it away or give another seller of the bracelet a chance, I think I will do it and maybe this time not buy from the cheapest seller.

[Telboy]

I’ve replaced my band three times from amazon and a strap is only about £6-7 with the tools and easy to replace. Just poor quality material used for the straps but a great product. I’m now looking at other brands for a watch to last for many years with a proper watch strap 🤨

[ingvar]

I have problem with the fitting on the band I bought from Amazon, the piece with the metal on was ok but the other part did not fit, The metal on Surge si curved but the band is not.

[WendyB]

@ingvarThen you need to get with the seller on Amazon

[Rich_Laue]

Your telling us now that a 2+ year old tracker will only last a year? Why wait a year to tell us? 

[ingvar]

I did not know about this page, I was just tired of it, but now I have bought strips on Amazon so it’s ok now

[WendyB]

@vickidel  I have several devices and all have been lasting  3 or more years

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

[KickRocks]

That has not been my experience.

[KickRocks]

There's definitely something going on with the quality of the devices. None of my recent purchases are even making it past 6 months before developing issues. Versa fell apart, the screen literally came apart. I got a second Versa, I forget what happened with that one, then I opted for the smaller screen and got a Charge 3 that had screen issues and they sent me one with charging issues to replace it, so that had to go back and I was using my original which despite the screen issues was still tracking accurately and that one died from apparent water exposure on a swim proof device.  ACE 2 I ordered as replacement for my son's who lost his - the band actual burned his skin.

The only one still going strong is the ACE 2 I got for my daughter and I'm sure the original ACE 2 I got for my son would have lasted if he hadn't lost it. 

[vickidel]

yep I bought a garmin as fit bit won't return.

I am charging correctly but new watch did not work.

Moderator edit: merged reply

[Telboy]

I’ve moved to Garmin and so far perfect (6months)

[vickidel]

garmin works great fitbit does't

[vickidel]

if they want to ignore our post for a replacement  then we will find a better brand