fitbit surge

[weeharps]

fit bit surge won't scroll through screens

[WendyB]

Welcome to the forums!

Try a restart. Do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

If it does not help contact support. Use the Help link at the top of the forum

[weeharps]

Good afternoon, thank you for your reply unfortunately I have tried all of your solution but nothing worked. Thank you for taking the time to send me information. I see its a common fault lot's of people have posted the same problems. Kind regards Brian