interchanging between surge and charge HR

[ilanaeid]

I have been wearing an "every day" fitbit for several years.  I'm currently wearing a charge HR.  I purchased a surge for use during exercise, but prefer the smaller size of the charge HR for regular use.  So yesterday I slept with the charge HR, woke up, synched it, and then switched to the Surge.  I left the charge at home, and went to yoga.  I did a 1.25 hour yoga class...set the watch to yoga, watched the timer, saw the checkered flag when I stopped the timer, and came home.  I synched the Surge, and then switched back to my charge.  At the end of the day, I showed only 13 active minutes.  Any idea what I did wrong?   Thanks.

[MaginB]

Hey there @ilanaeid! I hope you're doing great! 

Let me help you out, for this type of exercise is more complicate due to there is not a pattern of motion that accumulate steps. This issue is less probably when the tracker has Heart Rate as it will pick your BPM to compensate the missing movement that you have when you are walking.

Its important also to brought here, that if by a small chance you interrupted the exercise, the active minutes count will be reset back to zero, in other words if you don't complete a whole minute with the same pace, or intensity that minute wont count for the totals. Always remember that you have to sync the tracker that you're using before switching to another tracker. 

Hope it helps!

[ilanaeid]

I'm still not clear. I synced the frackers before switching. I did yoga on the setting specifically made for yoga. Are you saying the tracker does t work?

[ilanaeid]

I'm still not clear. I synced the trackers before switching. I did yoga on the setting specifically made for yoga. Are you saying the tracker doesnt work?

[AlejandraFitbit]

Hello there @ilanaeid. I would like to know if you keep having problems with your trackers? If you do, could you please provide me with some screenshots of the inconveniences you are seeing? 

Hope to hear from you soon. 

[ilanaeid]

I am still having this issue. I woke up wearing my charge hr. Had about 1550 steps. Synced. Changed into my surge, and went out for a run. Had about 11,500 steps when done. Synced and saw total. Just schedule one last time before switching back, and now I'm showing 10,060 steps. I seem tthat have lost the steps from my charge hr before the run.

[YojanaFitbit]

Nice to see you around @ilanaeid! 

I'm sorry to know that your steps from your Charge HR got lost. 😕 Since your Surge is your "primary" device, the information that it records will take over the steps tracked by your Charge HR. Multi-tracker support means the app supports and processes inputs from your trackers when worn one a time. Your account will reconcile the overlapping data in order to present the most accurate information possible on your dashboard.

For example in your case, since one of your trackers is using GPS and another is not, your dashboard chooses the GPS data when calculating total distance since GPS provides a more accurate distance measurement than step counting alone. For best results, wear them in different days so you can see steps from Charge HR, after syncing your Charge HR, do not sync your Surge since it might take the steps again.

I know that you wished to see both amounts of steps added to same account, but you can ask for this specific feature in our Feature Suggestions board. 

I'll be around if you need anything else!

[ilanaeid]

First, my charge hr is my primary device, but that may change as my third one is falling apart, and I'm out of warranty. Second, I don't want to wear them on separate days. They have different purposes. Are you actually telling me that your app does not support reading data from one when synched, keeping it as a starting point when synched with device 2, and then adding additional steps from that starting point?!? I can't believe that.

[ilanaeid]

Are you misunderstanding? I don't wear both simultaneously. I wear one device, syncs with the app, switch to device 2, synch, then syncs again before I switch back to device 1.