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moisture under screen

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‎10-26-2016 15:41

‎10-26-2016 15:41

I've had my surge for less than 3 months.  I've never submerged it or worn it in the shower.  For the last week or so, it appears to have a fog of moisture under the screen.  The moisture at first seemed to come and go, but now seems to be just staying there.  

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6 REPLIES 6

‎10-27-2016 00:39

‎10-27-2016 00:39

If it's affecting use of the Surge then you could contact customer support to see if they will replace it under warranty:

 

contact.fitbit.com

 

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‎10-28-2016 05:27 - last edited on ‎08-13-2025 04:38 by Fitbit Moderator

‎10-28-2016 05:27 - last edited on ‎08-13-2025 04:38 by Fitbit Moderator

Welcome to the Community @901norma and @SteveH thanks for stopping by and the information provided. As our friend here is suggesting, please get in touch with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-28-2016 07:32

In response to SteveH

‎10-28-2016 07:32

Thanks!

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‎10-28-2016 07:33

In response to AlejandraFitbit

‎10-28-2016 07:33

Thanks for the response.  I did contact customer support and they said to try putting it in dry rice for 24 hours and if that doesn't work they assured me they will help.  I am going to try the rice this weekend.

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‎11-06-2016 13:29

‎11-06-2016 13:29

I have the same problem! I don't get mine wet either. I think it sucks sweat off my arm.. This is my 3rd surge.. I had to warranty it twice already in one year.. They're not built well and cost an arm and a leg!! They're made cheap.. It sucks because I really love it and the app but I can't trust the brand for quality.
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‎05-08-2017 08:01

‎05-08-2017 08:01

So yesterday my trusted Surge finally decided it was worn out. Hundreds of trail miles, canoe trips, kayaking, and it never let me down. Yesterday, all I was doing was some outside yardwork, I look at my watch and the screen is all fogged up from behind. I guess the seals have given out. What a shame it didn't fail on some outdoor adventure where it would make a good story. Really, the only thing it was experiencing yesterday was heat, humidity and some sweat. The watch still works, the moisture is still there, and there's some little red/yellow light that comes on on the right side of the display...I assume to be a warning light? Due to the moisture inside, the touchscreen seems to be unreliable at the moment. I was hoping there was some updated model, as I've had this one for a couple years (I think), but that doesn't seem to be the case. Now I have to decide, repair or replace? If replace, with what?

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