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new surge set up

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‎06-18-2016 21:31

‎06-18-2016 21:31

Surge won't update, can't sinc without update, surge won't reset....I guess that about sums it up.

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‎06-19-2016 06:08

‎06-19-2016 06:08

It's great to see you here @fitmoon. Thanks for troubleshooting this issue by yourself. I would like to know if you keep having problems setting up your tracker? If you do, I recommend restarting the Surge by following @MeylinP's instructions and after the restart process, do the setup procedure from a computer. If the tracker don't want to paired, feel free to contact our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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