help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Gunk" inside sensor screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2017 15:06

‎07-20-2017 15:06

Hi:

I have a 2 year old Surge which I use all the time.  It works quite well.  I have never gotten it wet, and I do clean the sensor screen as suggested by Fitbit.  Lately I have noted. "Brown" sludgy substance under the sensor screen. Has anyone else seen this?  The watch is working fine currently so I am wondering if this is something to be concerned about. Thank you for your help.

Best Answer
2 REPLIES 2

‎07-20-2017 21:01

‎07-20-2017 21:01

Clean it

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-23-2017 13:40

In response to WendyB

‎07-23-2017 13:40

There are several sensors in your tracker, the one mostlikely to get clogged is the altimeter, on the back of the tracker you will see a small hole.

As for a sensor with a screen, are you refferring to the face of tye Surge?

 

Best Answer
0 Votes