red light on the fitbit surge

[jbndfan]

I already replaced one because of a broken band.  They sent me a replacement 5 months ago now I have the red light issue and all they want to offer me is 25% off a new one.  What a slap in the face and what Terrible customer service it's obvious that it's defective and they want me to spend more money on the shoddy product that I already spent 250.00 on 

[SteveH]

Unfortunately the warranty only runs for 12 months (24 if you are within Europe). Once you are out of warranty they only offer the discount.

The red light indicates a hardware problem so it will probably fail before long. I'm afraid that whether it's with fitbit or an alternative you're going to have to spend some money if you want to continue tracking your fitness.

[jbndfan]

Yep but the replacement they sent me is 4 months old. A 250 watch
shouldn't have a hardware issue after 5 months.

[YojanaFitbit · Accepted solution]

Nice to see you around @jbndfan and @SteveH! Hope you're doing great! 

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