That's mysterious @beautifulllmii
Feel free restarting the tracker if not already done.
Restart the tracker
URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'
When the issue remains,
It's possible to contact the Fitbit Support Team (Click here to contact)
Optionally check out Returns & Warranty before contacting support.
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@beautifulllmii Welcome to the Fitbit Community! It's great to have you here! If the issue doesn't get fixed after restarting as advised by @SunsetRunner, I suggest you to contact our Customer Support team so they can investigate and get you back on track.
Keep us posted on the outcome and we'll be around! ![]()