still waiting for support answer

[Andymw]

Had the surge for less than a year, used it fairly regularly and in accordance with the instructions but the strap is coming away from the face and has a large air bubble on the other side. Is this a common fault with the surge or have I got a faulty one.... seems poor quality and not very durable considering it's a sports watch

Moderator edit: Clarified subject.

[Andymw]

... I sent a message to customer services about it last week but have had no reply

[YojanaFitbit]

Hi @Andymw, a warm welcome to our Fitbit Community family! Hope you are doing great and enjoying some healthy activities. 

Thanks for letting us know this information. Usually emails interactions takes around 48 hours to be responded, that means that by now; you should already have received an answer. Please confirm so, if not I'll happy to request a new for you.

Keep me posted. 

[Andymw]

Yes they've got back to me and resolved the issue, many thanks

[YojanaFitbit]

I'm glad to know that @Andymw! Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hand around, there is plenty information here and new ways to make friends. 

Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: Saturday Humor or Looking for Fitbit Friends? Find some here! 

Have a good one!