Surge Band design

[spsngh]

My surge band started cracking from inside near the screw. Contacted Fitbit team and they have no solution. Purchased in 323 USD and now this is waste as i can not use it without a band. What a poor desgin ?

Not sure, what to do now , if any one have similar problem and found solution, please let me know if i can try

Moderator edit: Clarified subject.

[WinonaSmith17]

I ended up finding a replacement band on amazon. It was relatively easy to change out. It's a shame Fitbit doesn't offer this option as I don't know how long this one will last. So far it's good and only cost me 20.00. 

[YojanaFitbit]

Nice to see that you're digging into the Forums @spsngh, let me give you a warm welcome to our Community. Sorry about your Fitbit Surge, I appreciate the time you took to get in touch with our Support Team, they review each case and scenario using the warranty information; so you can take a look the Warranty Policies, in case that you have doubts in regards of the options that they provided you. 

Thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that I will pass this along.

@WinonaSmith17 Thanks for sharing that information! 

Have an awesome day! 

[DanSer]

Not a useful supply

[1959]

Fitbit replaced entire Surge the first time. Wouldn't sell me just the band. Hardly a year old then. Now, the replacement Surge's band literally fell off less than a year old. The solution is to offer a new Surge at a 25% discount.

I won't buy another defective product.

Too bad as we have 3 Flex and an Alta HR that work. I can't recommend the Surge with its history.

[WinonaSmith17]

That's exactly what happened to me. Why buy a new watch when all you need is a band. I'm glad I came across a couple of companies who decided to take advantage of Fitbits poor design and make a band. I'm hoping it last but $20 is better than spending hundreds on another fitbit. 

[spsngh]

band making company details ? may need in future soon. thanks

[WinonaSmith17]

Etcper and sibode. I just did a search for Fitbit surge watch band replacement and they showed options. Even had a video on how to replace it. 

[gummeson]

Hello!

Just want to share a photo of my 3:rd fitbit surge withing 24 months. It´s sad... About the same problem with the last 2... Fitbit Support have replaced them all times since under 2 year warranty...but I don´t bother to ask now...since its a week over warranty period. I think this Surge thing was a prototype smart watch from the start... The band design a big misstake from Fitbit. I don´t understand why Surge model is still on the market.

I will try the amazing amazon band you are talking about in this tread, and support my son with a uplift from his now old and steady fitbit flex.

Myself...I will go for a applewatch 2:nd gen and hope Fitbit will release a app for it! Otherwise I will fade out from this community....

Have a nice day!

/Jesper

My 3:rd fitbit surge...

[spsngh]

Big thanks .

[alcraw]

My 2nd surge in 18 month. First one started to come apart at the screws after 6 months or so. Now had this about 8 months. I like the surge (when it's not falling apart) but won't be buying another.

[alcraw]

[spsngh]

Surge is good but band design need modification. Fitbit given me replacement but don't know how many weeks will it work.

Sent from my iPhone

[DanSer]

Went on Amazon and they have lots of replacements by different companies
for as little as $6-$7.00

--
Daniel S.

Moderator edit: Removed personal information.

[DanSer · Accepted solution]

Don't bother. There are plenty online at Amazon for $6-$7.00.
--
Daniel S. 

Moderator edit: Removed personal information.

[YojanaFitbit]

Hi guys! Thanks for taking the time to post your comments! I was passing by just to remind you to follow the Wear and Care tips to take care of your band and your skin.

Thanks a million for the feedback that you're providing about Fitbit Surge, it's of great help!

Have a good one!