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strap glue melted in sun

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‎06-27-2017 19:51

‎06-27-2017 19:51

The adhesive used to connect the band to the watch seemed to disintegrate in the 85 degree heat after spending a couple hours outdoors. A coworker of mine had the same problem with his Charge. It is very disappointing to see such poor quality for such a pricey item especially now that I'm aware this is a common occurrence. I do not want to purchase a new watch or strap (obviously) - what options do I have?

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4 REPLIES 4

‎06-27-2017 20:13

‎06-27-2017 20:13

Please contact support and see what options they have for you

Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-28-2017 09:42

In response to WendyB

‎06-28-2017 09:42

Hello @mez0429, have a warm welcome to the Fitbit Community, it's great to have you on board. It's always nice to see you @WendyB, thanks for your recommendations. Smiley Happy

 

@mez0429, I’ve reached the limits of what I can do for you here on the public community forums, so I have created a case on your behalf for our technical support team to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions about how to proceed in this situation.

 

In case you need anything else please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-26-2017 20:43

‎07-26-2017 20:43

Fitbit was unable to help me resolve this issue without having to buy a new one. They offered a 25% discount so I would only have to spent $400 on fitbit surges over the course of 18 months. 

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‎07-26-2017 22:03

In response to mez0429

‎07-26-2017 22:03

Unfortunately your story is a common one for Surge owners. We're all in the same boat and the boat is sinking. 

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