surge battery draining and display in app issues

[mahagiga]

I got the Surge last February (2017) and for the past couple of months, I have noticed battery drain issues. I went through and configured all setting mentioned in the forums.

Earlier I could use Surge for at least 2-3 days before needing to charge. Now it won't last 45 mins.

The other problem that I have is - In the fitbit app (iOS), my exercise syncs but the battery shows "Full" when in the device it shows almost empty.

I would like to know whether anyone have any thoughts on the issues.

Also I  would like to know whether I will be able to get a device replacement.

Any help is appreciated

Thanks

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

Warranty is here:

https://www.fitbit.com/legal/returns-and-warranty

Contact Support.
http://help.fitbit.com/?cu=1

[mahagiga]

Thanks you Wendy for the quick response.

I have gone through the various links in the past but to no avail

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Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

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Added photos to elucidate the app problem. the picture and the screenshot were taken a minute apart today.

Battery empty in deviceBattery "Full" in App