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surge not working,charging or resetting

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‎03-14-2017 13:12

‎03-14-2017 13:12

Hi, ive got a fitbit surge that I got a few months ago. I set it up fine, now ive come to finally use it it wont go past the fitbit logo. have tried resetting numerous times but still no luck. any ideas would be greatly appreciated?? thanks

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Accepted Solutions

‎03-15-2017 09:30 - edited ‎03-18-2017 09:26

In response to WendyB

‎03-15-2017 09:30 - edited ‎03-18-2017 09:26

Nice to see that you're digging into the Forums @beechy116, let me give you a warm welcome to our Community. Thanks for the fantastic suggestion @WendyB! Heart

 

Sorry about Surge! Thanks for the troubleshooting steps that you already tried!  I'd suggest trying the restart a couple of more times, while the Surge is plugged in into the computer. Then try to connect it back to your Fitbit Account, some times you get better results connecting with the computer. Which device are you using? 

 

Other users have reported better results when using a computer!

 

Hope this helps! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎03-14-2017 15:15

‎03-14-2017 15:15

Welcome to the forums.

 

Was it set up once before and then put away? As not charging can ruin the battery

 

You can contact support and see what options they have for you

http://help.fitbit.com/?cu=1

 

Hope to see you around the forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-15-2017 09:30 - edited ‎03-18-2017 09:26

In response to WendyB

‎03-15-2017 09:30 - edited ‎03-18-2017 09:26

Nice to see that you're digging into the Forums @beechy116, let me give you a warm welcome to our Community. Thanks for the fantastic suggestion @WendyB! Heart

 

Sorry about Surge! Thanks for the troubleshooting steps that you already tried!  I'd suggest trying the restart a couple of more times, while the Surge is plugged in into the computer. Then try to connect it back to your Fitbit Account, some times you get better results connecting with the computer. Which device are you using? 

 

Other users have reported better results when using a computer!

 

Hope this helps! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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