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surge unable to sync.

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‎02-25-2018 06:57

‎02-25-2018 06:57

I have a surge, about two years old, but due to replacement several times, this one is barely a year old.  i've spent three days and countless hours on the chat line.  first it went blank.  then it wouldn't sync.  finally somehow hot it to sync, but now it won't again.  many hours on chat line and the only answer I get is that it's defective, and i'm out of warranty.

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‎02-25-2018 19:56

‎02-25-2018 19:56

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Your surge is out of warranty sorry

 

Warranty is here

https://www.fitbit.com/legal/returns-and-warranty

 

Community Council Member

Wendy | CA | Moto G6 Android

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