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surge

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‎07-26-2018 08:24

‎07-26-2018 08:24

using surge for appx three years. from last four days surge bluetooth is not working. shuffles between on    off    pair, but pairing process don't initiate.

surge takes around half an hour to an hour to start. arrow appears on screen but remains there for an hour. help to solve.

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‎07-26-2018 13:21

‎07-26-2018 13:21

3 Years is a long time. That's how long mine lasted anyways. I suspect its on its last legs

 

But Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If that doesn't help Contact Support to see what your options are. They do offer a discount on a new tracker
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Community Council Member

Wendy | CA | Moto G6 Android

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