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tryingtolose1

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‎05-16-2017 12:49

‎05-16-2017 12:49

I keep getting this error message "Error Request Failed: internal server error (500)"

I have tried restarting my phone, restarting the fit-bit surge, deleting the app, installing on the computer and connecting that way. I had it connect to an old fit-bit account that got deleted today its email was alicia_******@att.net. I am trying to connect it to my new account email which is alicia_******@yahoo.com.

 

Any help would be appreciated. 

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‎05-17-2017 09:30 - edited ‎05-17-2017 09:30

‎05-17-2017 09:30 - edited ‎05-17-2017 09:30

Awesome troubleshooting

 

Make sure the latest fitbit app version is installed.

 

Which operating system does your phone use? iOS, Android, Windows?

 

Thank You

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‎05-17-2017 14:45

In response to SunsetRunner

‎05-17-2017 14:45

I did, i also made sure that my iphone was update to date. I tried it from both my iphone 6 and my windows 10 computer and neither worked.

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