unable to sync fitbit surge

[S-A]

I've got a new fitbit surge but have been using fitbit in my phone without any moblie device. I now can't pair my phone to my fitbit. When I go thru it all I am sent to the apps store to download, but it also says already downloaded 😞

[FerdinandFitbit]

Hi there @S-A. Good to see you in the Community! 🙂

That sounds strange... I would say, try to delete the app and download it again. Once you've downloaded it, log in with your same email address and password and see if you can get your tracker to sync. If it doesn't sync, try to set up your tracker as a new device by going to the account section and selecting "Set up a new device" and just follow the on-screen instructions and see if this makes any difference.

Hope this helps. Let me know if you need anything else!