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3/10/14 not syncing with MFP again

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‎03-10-2014 15:02

‎03-10-2014 15:02

http://www.myfitnesspal.com/topics/show/1134147-fitbit-sync-problem?page=13#posts-19121393

 

As of today 3/10/14 MFP and fitbit appear to be not communicating at all. Foods are not migrating to fitbit and calorie adjustments are not migrating to MFP.

--
Sabine
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17 REPLIES 17

‎03-10-2014 15:23

‎03-10-2014 15:23

I can't get my Fitbit to sync with MFP either. This has become an issue for me in the past week or so. However, normally when I have this problem, it was the Fitbit data not syncing to MFP, while the MFP data was syncing to Fitbit. Usually disconnecting and reconnecting the accounts would make it work.

Today, it's not syncing in either direction, and no amount of disconnecting and reconnecting seems to be helping.

Ugh. Frustrating.

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‎03-10-2014 16:00

‎03-10-2014 16:00

Same problem here. My last successful sync was today at 8:56 AM, Pacific Time.

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‎03-10-2014 16:38

In response to AndroidGrrl

‎03-10-2014 16:38

I have the same problem, and the same problem last week.  The syncing issues with Fitbit and My Fitness Pal are getting to be a regular thing every week.

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‎03-10-2014 16:40

‎03-10-2014 16:40

The usual issue...

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‎03-10-2014 16:43

‎03-10-2014 16:43

Mine is not syncing either, Does the app/creator know it is not syncing?

@SabineS wrote:

http://www.myfitnesspal.com/topics/show/1134147-fitbit-sync-problem?page=13#posts-19121393

 

As of today 3/10/14 MFP and fitbit appear to be not communicating at all. Foods are not migrating to fitbit and calorie adjustments are not migrating to MFP.

 

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0 Votes

‎03-10-2014 16:59

‎03-10-2014 16:59

I'm having the same issue.  I've added and removed an exercise to MFP (as suggested on their help forums), and disconnected and then reconnected the apps. Nothing is working, and they're not syncing either way.  The most frustrating part is that neither company seems to be replying with any sort of fix or update.

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0 Votes

‎03-10-2014 17:23

‎03-10-2014 17:23

Ditto, here! I've noticed this afternoon that the calories for additional foods I have entered in my snacks in MFP have not synced with my fitbit dashboard. According to my fitbit dashboard, I still have 352 calories I can eat today. That would be sweet if I didn't know it wasn't accurate!!

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‎03-10-2014 17:28

‎03-10-2014 17:28

Same.  Last update was almost 9 hours ago as of now.  I may just return my device.  This is ongoing and frustrating, and not worth the price for the hassle.

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‎03-10-2014 17:29

‎03-10-2014 17:29

We are aware of syncing problems with MFP, and are investigating the cause. You have my apology for the inconvenience, and we will post more information here as soon as we have an expectation of resolution.

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‎03-10-2014 17:36

‎03-10-2014 17:36

Thank you, Matthew, for letting us know we are being heard!  Hoping it is an easy fix.

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0 Votes

‎03-10-2014 17:52

In response to MatthewFitbit

‎03-10-2014 17:52

Thank you. I was just about to post about how frustrating it was to visit both forums and not have anybody for either company acknowledge anything. Any idea when this will be working again?
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0 Votes

‎03-10-2014 19:02

‎03-10-2014 19:02

New to fitbit and frustrated with this issue love the concept but this is not working or giving accurate data
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‎03-10-2014 19:03

In response to labi10

‎03-10-2014 19:03

My exercising is now syncing again.  Thank you!

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‎03-10-2014 19:11

‎03-10-2014 19:11

Mine is NOT. even with all known fixes from our end.
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‎03-10-2014 19:18

‎03-10-2014 19:18

I see they are working on it... but just to pile on... I'm having the same issue.

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0 Votes

‎03-11-2014 05:24

In response to MatthewFitbit

‎03-11-2014 05:24

@Matthew wrote:

We are aware of syncing problems with MFP, and are investigating the cause. You have my apology for the inconvenience, and we will post more information here as soon as we have an expectation of resolution.

Thanks Matthew. Your acknoweldgement of the issue is a help.

--
Sabine
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0 Votes

‎03-11-2014 09:45 - edited ‎03-11-2014 09:46

‎03-11-2014 09:45 - edited ‎03-11-2014 09:46

It does appear that MyFitnessPal was able to locate and correct the syncing problem, per their post here:

 

http://myfitnesspal.desk.com/customer/portal/articles/1476110--fitbit-syncing-delay-3-10-14-update--...

 

It sounds like the issue should be resolved, and syncing should resume very soon if it has not already done so. Thanks to everyone for their patience with this!

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