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After FitBit App Update Wyze Scale Unable To Sync

‎05-26-2025 10:29

‎05-26-2025 10:29

After the most recent FitBit app update, FitBit and my basic Wyze scale - which have communicated without issue for years - no longer share data. Is anyone else experiencing this? I spoke with Wyze, deleted the latest version of the app, reinstalled, unsynced FitBit, resynced, changed batteries, did a little dance, then did the same with the latest version of the FitBit app on my iPhone. Deleted Wyze, reinstalled the third-party app, deleted the app off iPhone, reinstalled, etc. The Wyze scale connects to the Wyze app. The Wyze app shows that it's connected to the FitBit app, the FitBit app syncs to my Inspire 3 and recognizes the Wyze scale BUT Wyze weight and fat percentage no longer sync. Both Wyze and FitBit said they are escalating the issue. Does anyone have a fix? Thank you!

Best Answer
9 REPLIES 9

‎05-26-2025 14:40

‎05-26-2025 14:40

@cahlin 

The issue you're experiencing is not related to the app update, all 3rd party scales have stopped syncing with Fitbit.  The team is aware of the issue and hopefully it will be resolved soon.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer
0 Votes

‎05-27-2025 22:30

‎05-27-2025 22:30

I'm having the same issue. Mine appears to have stopped syncing when I installed the new Android update,  unless it's just a coincidence.  I have also tried everything you tried and been unsuccessful. 

Best Answer

‎05-28-2025 03:47

In response to NinaMillikin

‎05-28-2025 03:47

@NinaMillikin 

It's just a coincidence that it stopped syncing after the app update. I just updated the app yesterday, but my scale stopped syncing last week,

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎05-28-2025 04:57

In response to gdio53

‎05-28-2025 04:57

My scale synched this morning.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer
0 Votes

‎05-28-2025 06:53

In response to gdio53

‎05-28-2025 06:53

Unfortunately mine did not. Happy for you though. 😊
Best Answer
0 Votes

‎05-28-2025 06:56

In response to gdio53

‎05-28-2025 06:56

Mine stopped syncing on the 19th. I installed the update early on the 20th.
Best Answer

‎05-28-2025 07:39

‎05-28-2025 07:39

Thursday, May 28, 2025, my Wyze scale started syncing again, so thank you, FitBit/Google.

With that said, it would have been nice, and saved MANY of us, time and frustration, had FitBit/Google sent a notification that 3rd Party Syncing was down and they were working on it. 

 

Best Answer
0 Votes

‎05-28-2025 07:43

In response to gdio53

‎05-28-2025 07:43

My Wyze scale starting syncing this morning-5/28/25. Thank you.

Best Answer
0 Votes

‎05-28-2025 11:52

In response to cahlin

‎05-28-2025 11:52

Mine isn't syncing again! 😭
Best Answer
0 Votes