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After android (samsung s6) update, 1byone scale is not syncing with fitbit

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‎06-28-2021 15:27

‎06-28-2021 15:27

My 1byone scale no longer syncs with my fitbit account.  I stopped syncing on 1byone and restarted and it says Fitbit (open).  But fitbit would not receive data.  So I revoked 1byone access in Fitbit settings and now I cannot locate it to accept.

Deby

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1 REPLY 1

‎07-10-2021 17:37

‎07-10-2021 17:37

Hi @deby202 it probably is just a coincidance. Your scale syncs with your fitbit account in the cloud. 

The best advice we can give is to revoke the access, then through 1byone reconnect the two accounts. 

It sounds like this has already been tried. 

I found directions on setting this up over here. 

 

The next step will be to reach out to 1byone

 

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