09-05-2015
16:00
- last edited on
12-05-2015
05:58
by
AngelaMa
09-05-2015
16:00
- last edited on
12-05-2015
05:58
by
AngelaMa
My iphone just updated yesterday the fitbit app. Ever since that happened it is now not sync'ing with the app Myfitnesspal. I have restarted the tracker, disconnected the tracker from myfitnesspal and myfitnesspal was revoked access and then I re-added each and it is still not sync'ing.
Someone please help!
Thanks
Moderator edit: updated subject for clarity
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
I'll be happy to help you with this @lea_ut! First, I want to thank you for working on this and also for your patience.
Please try to unlink your Fitbit and MFP accounts again, but this time while they are disconnected restart your phone and your Fitbit app as well. Then re- link them again. Your apps should be syncing properly from now on.
Good luck!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
I'm having similiar frustration/issues involving the syncing between MyFitnesspal and Fitbit. These issues for me started this past Thursday. I've tried re-linking, revoking and linking, etc.. to no avail.
I have emailed support - and they have escalated the issue. Hopeing for a quick resolution.
Best AnswerI have been having serious delays with the sync between the two apps for days; for instance, it has been taking 4-6 hours for food logged in MFP to show up in the Fitbit app. In looking at the help communities on Fitbit and MFP, it appears many people are having this issue. I hope they will be fixing this soon!
Best Answer