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Alta not syncing with Noom app

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‎02-18-2020 08:29 - last edited on ‎02-19-2020 14:14 by Fitbit Moderator

‎02-18-2020 08:29 - last edited on ‎02-19-2020 14:14 by Fitbit Moderator

My Alta won’t sync with Noom

 

Moderator edit: Subject for clarity 

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‎02-19-2020 14:13

‎02-19-2020 14:13

Hi @Grand-Mary428, welcome to the Community Forums!

 

Thanks for bringing this to my attention. As it turns out, the Noom app is not listed as a supported service with the Fitbit app, this is the reason why your Alta won't sync the information that's synced to the Fitbit app, to Noom. 

 

Since we are always striving to improve the Fitbit experience with our products and services, I suggest you to check our Feature Suggestion board to participate in the different topics related to the Noom app.

 

Let me know if you have any additional questions, I'll be around.

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‎02-20-2020 07:42

‎02-20-2020 07:42

Hi Grand-Mary428!

 

I had the same problem with my Fitbit 2.  turns out it can take up to 24+ hours for Noom to finally sync with Fitibit the first time.  It bugged me for days.  There is also a help guide from Noom that can tell you common steps to take.  But, you must have the fitbit app and the noom app on the same device.

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