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App log in via Facebook

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‎12-29-2013 13:01

‎12-29-2013 13:01

I'm new to Fitbit Flex, I logged in via Facebook but when I try and set up app on my phone it asks for username and password which I don't have. How do I link the 2 accounts?

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7 REPLIES 7

‎12-29-2013 13:20

‎12-29-2013 13:20

I didn't set my Fitbit account up with my Facebook account, but I assume you would enter your facebook login & password.  I tried doing a quick search on the support pages but couldn't find anything.

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0 Votes

‎01-04-2014 15:45

‎01-04-2014 15:45

Hi, wondering if you found a solution. I'm having the same problem. I used Facebook to login to Fitibit when I first set myself up and all was going well, until I got a new phone a last week. Downloaded the iPhone app and when i went to login there is no "login with Facebook" option. Just a regular Fitbit account user name/password (which i don't have).

 

I have sent a request in to Fitbit support, but their first response wasn't helpful and am waiting on a follow up. You? Any success?

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‎05-07-2014 22:02

In response to Falchetta

‎05-07-2014 22:02

I am having the same issues, did anyone find an answer to this?

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‎05-08-2014 08:15

In response to NWLes

‎05-08-2014 08:15

If you originally logged in through Facebook your Fitbit email address is probably your Fitbit address. Try logging out here and then when you go to log back in, choose forgot password to have a new one sent to your email address. If that does not help, send an email here:  https://help.fitbit.com/customer/portal/emails/new

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‎05-20-2014 15:58

‎05-20-2014 15:58

Thought post a quick update, after a bit of back and forth, I got Fitbit Support to change/convert my account from one that used Facebook to login to a 'regular' Fitbit one. Thus solving my problem. Don't know if they fixed the app in the meantime though.

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‎07-15-2014 20:30

In response to Falchetta

‎07-15-2014 20:30

6 months and no resolution or acknowledgement from the company, not a great first impression if you ask me

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0 Votes

‎09-03-2015 06:53

In response to Falchetta

‎09-03-2015 06:53

Here is what I did and it seems to work:

 

On the iphone app use the link to reset the password.    Use the email account you use for FB.   It will send you an email.   Open the email on the iphone, click the link and enter a new password. 

 

Go back to the app on the iphone and use that password.   It should pull your old information in from your history.   You can continue to login using your facebook account on other devices.   So, for example, in my case - my windows computer uses the facebook account to login but my iphone uses the password I created.   It would be easier if the iphone had the option to login via facebook, but it doesn't.   Hope this helps. 

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