App not syncing to MyFitnessPal

[Bjjersey]

Both apps say they are connected to each other but they will not sync data.  How do I get the apps to sync?

thank you

Moderator edit: Clarified subject and Labels

[Odyssey13]

Hello and welcome to the forums @Bjjersey 

Your post was moved to the Third Party Integrations forum area to get a more relevant response. With others using MFP, you're sure to get some assistance.

[Bjjersey]

Thank you

[N8teGee]

It appears to be an issue with the sync, mine is also down. Unfortunately this seems to be a common occurance.

It's best to keep an eye on the @MFP_Ops Twitter account as they will often update the status on there and an estimated fix time. They are yet to acknowledge an issue regarding this, but I have tweeted them so hopefully we will hear something.

[Cherieaimee]

I have the same issue.  Thanks for posting...  Adding to what’s been shared, it appears this has been an on-going issue. My initial search took me to a 2017 thread that was about

this same problem. It was marked as “Solved.”  

[LanuzaFitbit]

Hello @Bjjersey, @Cherieaimee, @N8teGee and @Odyssey13.

I apologize for the delay in my response. @N8teGee and @Odyssey13, thanks for being around to help!

@Cherieaimee and @Bjjersey I'd like to ask you if you have tried to disconnect your MFP app from Fitbit and then tried syncing again? You can click here to find the steps on how to do it in case you have not done so.

Look forward to your reply.

[kairish72]

YES!  The disconnect of FitBit through MFP and then reconnecting it worked!!! 

Thanks so much it's been bugging me for quite some time now!

[LanuzaFitbit]

Welcome to the Forums @kairish72.

I apologize for the delay in my response. Glad to read that reconnecting the two apps did the job.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users. Perhaps something in there will pique your interest.

Let me know if you have any further questions.

[N1njaTeen1]

I followed the steps and tried disconnecting and then connecting my MVP account to my Fitbit account, but they’re still not syncing. What else should I do?