App not syncing with Weight Watchers app

[lcas0420]

Hello - the Fitbit app stopped working as of yesterday 9/1. All my exercise data before yesterday is missing. I only see steps. None of the logged exercise  is there.  The app no longer syncs to my weight watchers app either.

I have force quit both apps, revoked and re-established access to both apps and tried uninstalling and reinstalling. Nothing works. 

Has this issue been identified and is there a resolution coming??

[Dustilane]

This is ridiculous.  Is your fitbit thru Google?  That is when I seemed to start having trouble with the syncing.  After I switched to Google which I just recently did.

[lcas0420]

The issue started for he before I migrated my account to Google.

[Dustilane]

Well I have decided that fitbit and I are parting ways if this issue is not corrected SOON

[SandyDsl]

I migrated to Google, but it's still not syncing. 

[Dustilane]

I never had a problem until after I migrated to google

[RaynaJ70]

Yes. But it seemed to start around Labor Day weekend when both apps updated. I followed instructions to the letter last Monday, ending with re-installing both apps and they synced that day but not since then. I AM NOT doing all that every day!

-Rhonda Hampton

[CMatty]

Well here it is 10/2/2024 & still not syncing correct amount of steps with weight watchers. At the end of the day weight watchers is always alot less steps than fitbit. Aggravating!

[CMatty]

I have the fitbit

[SandyDsl]

Is yours syncing with Weight Watchers?

[Dustilane]

No

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[CMatty]

It's syncing but never the same amount of steps that Fitbit has, always alot less.

[Dustilane]

I can't get mine to sync at all. I have done all the different steps so many times. I just go onto ww and enter the steps and exercise myself.

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[RaynaJ70]

After unlinking and relinking, redownloading etc-everything tried several times and it didn’t fix it, I noticed that when I went to link with Fitbit at the WW end, it had me personal email auto saved there.  I replaced it with my gmail for Google (that I changed my Fitbit account to when it migrated to Google) and poof! Syncing was back to normal.  I can’t explain it any better because I can’t recreate it without unlinking again. As long as it’s working, not gonna do that!

I do seem to be getting less activity points for the same exercise/steps though.  

[Dustilane]

Well I bought me a Samsung Galaxy watch6 which I will start using this weekend. Hopefully I won't have to deal with fitbit after that.

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[CMatty]

Let us know how it works. I hate to spend that much if it's  the same as fitbit not syncing correctly. I think it's something on weight watchers end & not fitbit. For now I'm just ging to add my steps manually at the end of each day.

[Dustilane]

All I know is it is all of a sudden not working and my daughters are having no problem with their Samsung Galaxy phone and we

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