Bounts app and battery drain connection?

[JanaKaySTL]

HI all!  I have previously had no trouble with battery drain on my Flex until I installed and started using the Bounts app.  Previously, the battery would last about 5 days, now it's empty in 2. 

Has anyone else noticed this?  Or is it just a coincidence that the battery is failing anyway?  I've gone through the trouble shooting battery issue cleaning steps a couple of times, so not sure if it's a failed battery or the app. 

I've had this particular Flex in service for only a few months, after swapping out a totally dead one. 

Thanks for any help or suggestions you can share!

[SunsetRunner]

Welcome to the Fitbit Community @JanaKaySTL! It's really odd that an third party application is draining your tracker's battery. Apps linked to your Fitbit account are supposed to wait until your tracker syncs to the Fitbit app, then they receive the information from our servers. If you already have cleaned your tracker's charging contacts and checked out these suggestions, I recommend to unlink Bounts app and test its performance.

I hope this helps. Keep me posted.

[JanaKaySTL]

Thanks for the response!  I had previously unlinked, reset, cleaned, etc, before posting, and am still having the same battery drain problem.

I can't imagine the app causing this, but since it all happened at the same time, I thought I'd check to see if anyone else had the same issues.

I will give it all another go when the battery drains again (which will probably be tomorrow-ish), and let you know if anything changes.

I don't know when this replacement went into service, but I probably bought it as a "spare" to swap out.  The previous Flex lasted a couple of years, so it's a bit disheartening to think this one is nearly dead after a couple of months!

Thanks again!

[JanaKaySTL]

After cleaning and resetting for at least the 4th time, I am still having to charge every other day.
Any idea what else I can try?
I am sure I need a replacement, but not sure how to proceed.
Thanks

[AngelaMa]

Hi @JanaKaySTL, it's great to see you in the Community! If you already troubleshooted your tracker as suggested and the battery continues to drain, please get in touch with Fitbit customer support  so they can review the warranty on your tracker, don't forget to let them know the troubleshoot you already performed!

Keep me posted! 🙂  

[JanaKaySTL]

Hi Angela Thanks for the reply. I spent about an hour on the phone with Maggie in CS, and she determined I needed a replacement. She also mentioned that we could expect another software update to resolve the battery and notification issues several of us are experiencing. Thanks so much! Jana

[AngelaMa]

Hi @JanaKaySTL, hope you are having a great day! Thanks for sharing your experience with Maggie and the Fitbit team!  It's great to know that they solved your issue and your tracker was replaced under warranty. Once you receive your replacement you can visit the help article: how do I set up a replacement tracker? 

Thanks for stopping by, see you around!