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Hello @1234madison, welcome aboard to the Fitbit Community! In this case you need to enable the option from your Notifications settings.
On your mobile device go to your system settings and verify these following conditions:
So after we have reviewed the requirements lets set up your notifications:
Hope this helps and let me know if you have more questions.
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Forums @SudhaS.
Let me help you figure out what is going on. Thanks for checking on the step recommended above.
In this case I'd like to ask what phone is it that you are using to set up the notifications? Keep in mind that this has to be once you have gone to the account tab on your Fitbit app. You can see it by tapping on the top-right corner of the main dashboard of the app.
Look forward to your reply.
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