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Can I delete/reset Weight Watcher activity points?

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‎02-11-2015 05:10

‎02-11-2015 05:10

I am a newbie to this Fitbit lark but suddenly, after less than 48 hours use, I find I have been credited with 424 activity points in my synchronised Weight Watchers App.  It was fine this morning, showing (correctly in my opinion) 4 points from yesterday's 10,000+ steps, but suddenly went mental this morning and Fitbit activity shows now as having an extra 420 activity points awarded to it.   Does anyone know (a) why this has happened (b) is it likely to happen again and (c) can I delete the awarded points, and if so how?

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‎09-15-2015 16:59

In response to WendyB

‎09-15-2015 16:59

Thank you for being part of the community @Angeebob! I'd like to know if you were able to resolve you issue as per @WendyB's advice. If you did, let us know how you did it. I'm pretty sure this will help some others with the same issue. 

 

Keep it on the good way! 

 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂

View best answer in original post

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‎02-11-2015 11:14 - edited ‎02-11-2015 11:15

‎02-11-2015 11:14 - edited ‎02-11-2015 11:15

You need to contact WW for this. Its not a fitbit problem. Its a WW problem

 

There is no way to delete them here.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-15-2015 16:59

In response to WendyB

‎09-15-2015 16:59

Thank you for being part of the community @Angeebob! I'd like to know if you were able to resolve you issue as per @WendyB's advice. If you did, let us know how you did it. I'm pretty sure this will help some others with the same issue. 

 

Keep it on the good way! 

 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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