Can't open WhatsApp messages - Inspire

[CRay123]

Hi,

I can receive WhatsApp notifications on my Inspire but I can’t open the message. Can anyone support? Thank you!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @CRay123.

I appreciate your participation in the Forums and sharing that you can receive WhatsApp notifications on your Inspire but can’t open the message. Thank you for your efforts to resolve this. I recommend confirming the steps to set up notifications and trying the troubleshooting steps from this help article: How do I get notifications from my phone on my Fitbit device?

Let me know how it goes. 

[CRay123]

Hi,

Thank you for your reply. Unfortunately this is not working. Any other ideas?

Thank you!

[LiliyaFitbit]

Hi @CRay123, thank you for your reply. 

I am sorry to hear the issue persists, I really appreciate your efforts and your time. Our team is aware of this and we're working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and understanding while we work to improve your experience. 

Let me know if you have further questions.