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Can't revoke access

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‎08-19-2019 00:36 - last edited on ‎08-20-2019 09:06 by Fitbit Moderator

‎08-19-2019 00:36 - last edited on ‎08-20-2019 09:06 by Fitbit Moderator

Can anyone help me please? I am trying to remove an old my fitness pal connection from my Fitbit so I can connect my new account. Every time I revoke access to my fitness pal it just immediately reconnects and I get the message again saying an account is already connected.

 

Moderator edit: Updated subject for clarity 

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‎08-20-2019 09:05

‎08-20-2019 09:05

Welcome to the Community @Julies2608. Thanks for the details mentioned. I'll be happy to clarify your question. 

 

I would like you to make sure you unlink Fitbit and MyFitnessPal from both platforms, you can check the procedure in this post. 

 

Let me know how it goes. I'll be around if you need further assistance. 

 

 

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