08-24-2019 14:21
08-24-2019 14:21
Followed all the steps in strava and even though I manage to open fitbit's dashboard it does not sync activities to strava. Strava does not remember fitbit as well and every time I check it is as if I have never linked both apps.
Any suggestions?
08-25-2019 13:30
08-25-2019 13:30
Welcome to the Fitbit Community, @SunsetRunner .
I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing activities to Strava. Thank you for your troubleshooting efforts. Activities from Strava are synced over to Fitbit as manually logged activities and don’t include GPS or heart rate data from Strava. Only GPS data recorded with a device will be synced to Strava. Exercises recorded with the Fitbit app or don’t have GPS data are not synced to Strava.
I recommend confirming the steps to set up the Strava app and the troubleshooting steps from this help article: How do I set up and troubleshoot apps on my Fitbit device?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.