Cannot export activity

[Peterfm]

I cannot export any of my activity since the update.

[RobertoME]

Hello @Peterfm, good to see you're back in the Fitbit Community!

I'm wondering which type of information you want to export? How are you trying to export your data? Also let me know which third party app do you want to use to import your Fitbit information? Are you receiving any type of error while you try to export data?

Here is the basic for exporting information:

To export data:

1. Log into your dashboard and click the gear icon in the upper right.
2. Click Settings > Data Export.
3. Choose the time period and type of data you want to export. Each export file can contain 30 days worth of data. Note that if you choose more than one data type, your file will have a tab for each type of data. If you want  to export more than 30 days worth of data, you’ll need to run additional exports.
4. Choose a file type and click Download. The file is instantly available in your Downloads folder.

Exporting GPS data:

If you have GPS data you can export it to a TCX file, then upload that file to several applications including RunKeeper™, MapMyFitness®, Endomondo®, Strava®, and Google Earth™.

To export GPS data:

1. Log into your Fitbit dashboard and click Log > Activities, or go directly to https://www.fitbit.com/activities (you may need to log in).
2. In your Activity History, find the activity with GPS data that you want to export and click the View Details button. The detail page for your activity appears.
3. Click the three dots in the upper right corner and choose Export as TCX file.
   

Let me know more details so we can find a solution. See you later!

[classg1]

Problem is the download function for TCX data is not working. I tried to download data I downloaded in the past and new data...all of it failed.

[Peterfm]

* have this problem and found if i download using Chrome on someone
else's Computer it works!!! not very good that I cannot use windows own
browser on my own Computer. When is this going to get sorted????*


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