Cardiogram app can't force a data sync with Versa 2?

[RDoc]

I'm running the Cardiogram and Fitbit apps on my Versa 2 and Galaxy S9+, both with current software updates. In the Cardiogram app, there's a way to force a data upload to the phone, however, it doesn't seem to work. When I hit the refresh button (or pull down the timeline), it immediately returns and the data isn't refreshed.

If I open the Fitbit app, the data immediately refreshes and then is available to Cardiogram.

Is anyone else seeing this?

[SunsetRunner]

Hi @RDoc , AFAIK Fitbit does not support the Cardiogram app. Searched all over the Fitbit apps, but no Cardiogram app. That's why you encounter these problems. Regards kuzibri

[SydneyB006]

It might be something on Cardiogram's end since the recent Fitbit app update. They aren't advertised as a partner on Fitbit's end so maybe the relationship between the two companies ended or changed. I would check with them to see if they have any known issues on Cardiogram's end. With regards to Fitbit have you tried with "All Day Sync" and "Always Connected" turned on? Is Fitbit able to run in the background on your phone?

[Rich_Laue]

Is this Cardiogram app, as implied, found on the Versa, or is the Cardiogram an app on the phone. 

If on the phone you will need to contact them, since they are responseable for their link up with fitbit. 

Now if Cardiogram is an app found on the Versa, I suggest contacting the authur, they know more about their app then we would.. 

[RDoc]

Yeah, well Fitbit thinks they're compatible.

https://investor.fitbit.com/press/press-releases/press-release-details/2019/Cardiogram-is-now-compat... 

[Rich_Laue]

Yes. The release says that Cardiogram will sync with fitbit. 

However we still are not sure what your original post is asking? 

This being the Versa Hardware board, or you asking about a Cardiogram app for the Versa? 

Or are you asking about how to connect the two accounts? This will be done through the Cardiogram account? 

[RDoc]

I'm asking if anyone else using the Cardiogram app with their Fitbit Versa 2 is seeing problems with Cardiogram forcing a sync.

[Rich_Laue]

 I don't see a Cardiogram app listed for the Versa 2. 

I'll assume your asking about your Cardiogram account, and you can try the revoke process, if this doesn't help then as mentioned above, please reach out and contact Cardiogram at hello@cardiogr.am

I created a Cardiogram account and connected my fitbit account so I'll see what happens but noticed a refresh but only looks at the Cardiogram server and not force a sync with the fitbit server.