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Charge 3 not syncing with weight watchers app

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‎10-16-2018 16:09 - last edited on ‎04-14-2023 04:40 by Fitbit Moderator

‎10-16-2018 16:09 - last edited on ‎04-14-2023 04:40 by Fitbit Moderator

I just got my charge3 yesterday and hooked It up to my weight watchers app. It’s not syncing my steps. 

 

 

Moderator Edit: Clarified subject & Labels

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2 REPLIES 2

‎10-18-2018 04:28

‎10-18-2018 04:28

Welcome on board @Cvail1, it's nice to see you around! Please check that you are following these steps to connect a Fitbit account with a Weight Watchers account in the UK, US, or Canada:

 

1. On the Weight Watchers subscriber homepage click Login in the top right corner.

ww1.png

 

 2. In the Log In window, confirm your Weight Watchers user name and password and click Log In.

ww2.png

 

3. Click the profile icon in the top right corner and then click Settings.

ww3.png

 

4. Click the Activity tab and click Connect to a device or app.

ww4.png

 

5. Select Fitbit from the choices and click Continue.

ww5.png

 

 

ww51.png

  

6. Log in using your Fitbit account credentials.

ww6.png

 

7. Once logged in, you will be redirected back to the Weight Watchers Settings page.

 

ww7.png

 

If you have any questions regarding the connection to the Weight Watchers activity tracker please contact the Weight Watchers customer services team at 1-800-651-6000 or Weight Watchers Support.

 

PS:  I moved your post to the Third-Party Integrations as there are more chances to get app related replies here.

 

Point me out if you need further assistance! 

Maria | Community Moderator, Fitbit


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Best Answer

‎02-09-2020 10:22

In response to MarreFitbit

‎02-09-2020 10:22

I am having the exact same problem at OP. I’ve followed the steps multiple times. My FitBit Charge3 is connected to my WW App, showing it synced, but no steps or any other activity show up.

Best Answer