Charge 3 won’t sync to Mywellness app

[Dean14]

Hi I’m new to the forum and was wondering if anyone could help me. My charge 3 won’t sync/ upload my activity to Mywellness app, I’ve tried for hours and hours and still no joy does anyone know the solution? Many thanks 

[MarreFitbit]

Welcome to the Community Forums @Dean14! Thanks so much for already trying to troubleshoot the connection issue between Fitbit and MyWellness app. 

The first thing I'd recommend is that you try to disconnect the apps and then connect them again. You can click here to see the steps on how to disconnect the apps.

According to the integration MyWellness will have access to the following data from your Fitbit account:

• Food logs 
• Water Intake
• Weight
• Activities and exercise

Since this integration is not among our official apps, the information we have available is very limited regarding how far MyWellness goes to retrieve data from your account. Although based on what I know for other integrations; my recommendation is to use your tracker to read your exercise due to the heart rate data. Keep in mind that third party integrations doesn't have access to this information, which may caused variations on your calories burned. However it is important to consider what type of activity you are doing as this will have an impact on how your tracker is recording your information.

I've moved your post to the Third-Party Integrations as the topic is more related here.

Let me know if you have any further questions.