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Un-Revoke Access

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‎06-17-2019 16:42

‎06-17-2019 16:42

I accidentally revoked access for weight watchers app in fitbit while the device was "connected" in the weight watchers app.  If I try to disconnect, in WW, i get a server error message and the wheel of death.  How can i un-revoke the access to weight watchers in Fitbit?

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‎06-18-2019 05:14

‎06-18-2019 05:14

Hi @tbonetrav91306. Weight Watchers has been having issues with their app connecting to Fitbit. Like you, I revoked access to WW from within my Fitbit app. For quite a while, I also got the “wheel of death” when trying to re-connect from within the WW app. The only resolution was to wait for WW to fix the problem. The only way to connect Fitbit and WW is to go thru the WW app. I kept trying several times a day and eventually, the wheel stopped and the WW app behaved as it should. 

 

Here is a link to the Fitbit Help page regarding WW. For more info, you will have to contact WW. 

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