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Charge 4 data doesn't sync to Omada app

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‎04-11-2021 13:10 - last edited on ‎04-23-2021 14:31 by Fitbit Moderator

‎04-11-2021 13:10 - last edited on ‎04-23-2021 14:31 by Fitbit Moderator

My 1 week old Charge 4 was synced with my Omada app for two days, and now it won’t sync with it at all. Wanted to check with you before I check with them.

 

Moderator Edit: Clarified subject

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‎04-23-2021 14:30 - last edited on ‎05-22-2024 07:56 by Fitbit Moderator

‎04-23-2021 14:30 - last edited on ‎05-22-2024 07:56 by Fitbit Moderator

Welcome on board, @JB1012.

Thanks for sharing these details. While your Fitbit data isn't syncing to Omada, may I know if your Charge 4 is syncing correctly? If that's correct, let's try the following steps:

  1. Open the Fitbit app and tap your profile picture.
  2. Scroll down and tap Third Party Apps > Manage 3rd Party Apps.
  3. When prompted, log in to your Fitbit account.
  4. Search for Omada and tap Revoke Access to disconnect it from your Fitbit account.
  5. Follow the steps described here to reconnect Omada with Fitbit.

By the way, I've moved your post to the Third-Party Integrations board as there are more chances to get related replies here.

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