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Charge HR/iOS app data and MyFitnessPal issues

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‎01-25-2016 12:02

‎01-25-2016 12:02

I am having some trouble with a couple of things with my ChargeHR.

(1) My Fitbit syncs to the app without a problem, showing my steps and other data for the day, but the following day, steps and other data disappear from the app. For example, last Friday, I was able to successfully sync my 10,000+ steps, which showed on the dashboard, but as of Saturday (and still today), data for that day shows 0 steps. Steps data from Saturday and Sunday have also disappeared. This also happens frequently with my sleep data, though, sometimes, sleep data re-appears in the app, a week or more later.

(2) My Fitbit account and MyFitnessPal account are successfully linked. Food and exercise data transfer from MFP to the Fitbit app, but steps are not transferring from the Fitbit app to MyFitnessPal.

I have re-set my device, I have logged out of my accounts and logged back in, I have unlinked my accounts and re-linked. Is there something. I'm not trying that might help? I am having a lot of issues
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‎01-25-2016 15:11

‎01-25-2016 15:11

I am having the same problem with my fitness pal. It syncs on fitbit but not on my fitness pal app

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‎01-25-2016 15:20

‎01-25-2016 15:20

I finally called customer service... They had me uninstall the Fitbit app and re-install it. That seems to have fixed the step syncing issues with mfp as well. Maybe try that?
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