help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connect Charge HR and Runkeeper

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2015 04:14

‎10-16-2015 04:14

Tried following the instructions to connect my Charge HR to Runkeeper, but the only app I can see is for the Fitbit Zip. Am I missing something?

Best Answer
3 REPLIES 3

‎10-20-2015 15:37

‎10-20-2015 15:37

Welcome to the Fitbit Community @BrianDM. It's great to have you here. The RunKeeper app is actually compatible with all Fitbit devices. If you are unable to link it with your Fitbit account, please provide me with a screen shot of any error to further investigate.

 

Thanks for stopping by, see you around. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎01-05-2016 04:45

In response to EdsonFitbit

‎01-05-2016 04:45

This is how it looks when one searches for the fitbit app among apps on the runkeeper site:
fitbit.png

Best Answer

‎01-05-2016 04:49

In response to Finbel

‎01-05-2016 04:49

Found the answer from LadyDiBella in this thread:
https://community.fitbit.com/t5/Charge-HR/How-to-sync-charge-HR-with-Runkeeper/td-p/739918

I was experiencing this exact issue – The Help Page instructions are incorrect; but I found the correct comination of steps to link the your RunKeeper and FitBit accounts for those experiencing this:

(Note: I connected via Firefox for Mac on desktop)

 

1. Go To RunKeeper.com

2. Log into your account

3. Click the GEAR Icon in the upper-right (NOT the magnifying glass, as incorrectly stated on the Help page)

4. Click "Account Settings"

5. Click "Apps"

6. Select "Connect to Fitbit"

 ~You will be redirected to log in/connect to your FitBit account~

7. Log in using your FitBit credentials and click "Allow"

Best Answer