Connect Fitbit and My wellness

[GaynorA]

Anyone else having issues with Fitbit pairing with My Wellness (3rd party) ? 

Moderator edit: subject for clarity

[LanuzaFitbit]

Thanks for stepping into the Community @GaynorA!

I moved your post to the Third-Party Integrations board as I think it is better suited for your situation.

As for the issue itself, could you please elaborate a bit more on what is going on? That way I can better understand the situation.

Look forward to helping you out! 

[GaynorA]

I have an iPhone se and have My Wellness app (technogym) which should ( and used to) connect to my Fitbit data to record my activity in My Wellness. It's not an issue with the phone as won't connect via PC either. However when I attempt to connect the Fitbit to My Wellness , it just won't complete the connection. I have also emailed Technogym 3 weeks ago however there has been no response .

Sent from my iPhone

[GaynorA]

I have an iPhone se and have My Wellness app (technogym) which should ( and used to) connect to my Fitbit data to record my activity in My Wellness. It's not an issue with the phone as won't connect via PC either. However when I attempt to connect the Fitbit to My Wellness , it just won't complete the connection. I have also emailed Technogym 3 weeks ago however there has been no response .

Sent from my iPhone

[LanuzaFitbit]

Hello @GaynorA! Thanks for that clarification.

If you do not mind, I'd like to ask you some additional questions: 

• What happens whenever you start the connection?
• Are you getting any error message? If so, what does it say?
• Have you tried using a different computer or a different web browser?
• What browser are you using on the computer? Is the computer PC or Mac?
• What phone are you using to connect the two?

Look forward to your reply to these questions so that we can find the best way to move forward.

[GaynorA]

Sent from my iPhone

[LanuzaFitbit]

Hello @GaynorA!

It seems like you posted an empty reply. Could you try posting your reply once again?

Look forward to helping you out.

[GaynorA]

Apologies. It's now up and running again. It appears to have fixed itself! Many thanks for your time 😁

Sent from my iPhone

[LanuzaFitbit]

Hey @GaynorA!

Those are some great news! Thanks for letting me know. It was probably a one time thing.

If you have the time, be sure to visit one of our Discussion boards. There you can talk about a lot of different topics with other Community members.

Hope to see you around! 

[eae15]

Yes, I'm having the same issue - it's a real shame as I'd like to log my gym workouts properly

[GaynorA]

Mine has reconnected by itself, However will not sync moves over from gym classes , as in Zumba, body combat etc.. so have given up on it

Sent from my iPhone

[LanuzaFitbit]

Hello @GaynorA! Welcome to the Forums @eae15!

Perhaps you could try to get in touch with My Wellness directly? They should be able to take a closer look at what's happening. 

If you do, please let me know how it goes.

[KatesHere]

I have a similar problem: trying to pair Fitbit with Mywellness app but it's stuck in the login screen.

Trying to tap Log In with Google or Facebook buttons do nothing. Any advice? 

[GaynorA]

Hi, my Fitbit has paired with MyWellness however the stats don’t always log... sometimes they do ! Makes no sense to me , I have deleted app, reinstalled app, logged out, logged in... but it just does it’s own thing as and when it feels like it...sorry...no solution 

[SunsetRunner]

Hi, 

I have an older Fitbit flex that I’ve just found hidden in my cupboard from 4 years ago. It’s all set up and working and has been connected to Mywellness app that I use in the gym. BUT, in the Mywellness app it comes up with the Fitbit moves (steps) as very low scores and transfer at midnight when I’m sleeping. How can I change the transfer time from the Fitbit to the Mywellness app? E.g I did over 9000 steps in the day on my Fitbit but at midnight it transferred 80 moves only onto my app. Very confused