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Data from Strava and MFP missing on Fitbit

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‎09-24-2015 17:17 - last edited on ‎12-23-2015 07:45 by Moderator Alum

‎09-24-2015 17:17 - last edited on ‎12-23-2015 07:45 by Moderator Alum

I have recently brought a charge HR and have connected to strava and myfitnesspal. However, no workouts are showing in strava and no food from myfitnesspal is coming into fitbit.

Can anyone please give me instructions on what to do - I have revoked access to these apps and connecting again but no data is syncing between these apps.

 

Thanks for your help.

 

Moderator edit: Updated subject for clarity.

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‎09-25-2015 03:16 - edited ‎09-25-2015 03:19

‎09-25-2015 03:16 - edited ‎09-25-2015 03:19

Hi @acesheldrake

 

Moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.

 

Your post will get more attention here.

 

Wishing a wonderful day 

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‎10-02-2015 12:54 - edited ‎10-02-2015 12:54

In response to SunsetRunner

‎10-02-2015 12:54 - edited ‎10-02-2015 12:54

@acesheldrake Welcome to the Community! I would like you to make sure that you did this procedure to link both accounts, MyFitnessPal and Strava. 

MyFitnessPal will sync steps and calories. Strava will sync activities to Fitbit. 

If you're still having issues with your data not syncing please contact each third-party app. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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