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Data transfer between Fitbit and Trainerize

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‎08-23-2022 07:00 - last edited on ‎09-19-2022 09:03 by Moderator Alum

‎08-23-2022 07:00 - last edited on ‎09-19-2022 09:03 by Moderator Alum

Why won’t my Fitbit automatically transfer data to my coaches Trainerize app any more?? It used too and now no longer does.

 

Moderator Edit: Clarified subject and Formatting

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‎09-04-2022 17:51 - edited ‎09-04-2022 17:51

‎09-04-2022 17:51 - edited ‎09-04-2022 17:51

Hi @Revelation14 please see this thread. 

I'm not sure why, but fitbit does not send this data. Trainerize is responsible and if there is an issue that they can not resolve. They will need to contact fitbit. 

 

I've also moved your post out of hardware support. 

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‎09-19-2022 08:37 - last edited on ‎12-12-2024 07:27 by Fitbit Moderator

‎09-19-2022 08:37 - last edited on ‎12-12-2024 07:27 by Fitbit Moderator

Hi there @Revelation14. Welcome to Community Forums.

@Rich_Laue thanks for the support.

I appreciate you shared your experience the Trainerize app.

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

If you continue having the same problem, please contact Trainerize customer support. They will provide further assistance.

Have a nice day.

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