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Device not synching with Training Peaks

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‎10-18-2019 13:02 - last edited on ‎10-20-2019 19:17 by Fitbit Moderator

‎10-18-2019 13:02 - last edited on ‎10-20-2019 19:17 by Fitbit Moderator

My ionic is no longer synching with Training Peaks app. It stopped after the update. I have reinstalled synching with no luck. How do I fix this?

 

Moderator edit: Subject for clarity 

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‎10-20-2019 19:16 - edited ‎10-20-2019 19:16

‎10-20-2019 19:16 - edited ‎10-20-2019 19:16

Hello @Mul437, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention, I appreciate the information that was shared in your post and your effort troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to revoke Training Peaks access and re-enable its connection with the Fitbit app. To do so, please follow the next steps:

 

  1. Tap the Today tab 
     
    , and tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account.
  4. Tap Revoke Access to disconnect an app from your Fitbit account. 

 

Keep me posted and let me know if you have any additional questions.

 

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