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Does updating my password reset tokens ?

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‎10-04-2016 09:04

‎10-04-2016 09:04

I just updated my password after received an email from Fitibt.

 

It was an oldish password anyway so i didnt mind.

 

I then went to the Fitbit app and noticed it didnt ask me to log back in. I synced my device and successfully update my profile information.

 

I thought changing my account password would of reset the app tokens so i would have had to reauth with the app.

 

Is this a bug ?

 

Sam!

See advanced Fitbit statistics and leaderboards at - https://bitstats.net
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‎10-04-2016 12:58 - edited ‎10-04-2016 12:59

‎10-04-2016 12:58 - edited ‎10-04-2016 12:59

Hey hey @Bonxy, we are aware of this behavior, I recommend getting in touch with support so they can evaluate your case. I'm sure they will be glad to assist. 

 

Keep me posted! Woman Wink

Retired ModeratorCindy | Community Moderator

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‎10-04-2016 14:31

In response to CindyFitbit

‎10-04-2016 14:31

Messaged support.

Thats two tickets un-answered now.
See advanced Fitbit statistics and leaderboards at - https://bitstats.net
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‎10-06-2016 08:37 - edited ‎10-06-2016 08:38

In response to Bonxy

‎10-06-2016 08:37 - edited ‎10-06-2016 08:38

Thanks for getting back @Bonxy. In order to get a faster response, you can contact support via phone at (877) 623-4997 M-F 4am-8pm // Sa,Su 6am-5pm (PT) or via chat, please make sure of referencing your case number. I'm sure they will be glad to assist. 

Retired ModeratorCindy | Community Moderator

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