ErgData (Concept2) integration has incorrect start/end time on activity

[_FitBob_]

After syncing the Concept2 logbook via the ErgData app with the Fitbit integration the activity in Fitbit is updated.  All works well, with one exception.  The start and end time for the activity is off by about 5 minutes.  Thus it shows minimal heart rate for the first five minutes of the activity, and then chops off the last five minutes of peak heart rate activity.   The time on my phone, fitbit, and erg head are all correct. It's weird and bothersome.  Any thoughts on how to get this corrected will be welcome!

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @_FitBob_.

I’m sorry to hear about the discrepancies you had on your Fitbit account.

To try to resolve the issue, please revoke access between ErgData app and Fitbit and connect them once again. For instructions, please visit this article.

Hope this helps.

[_FitBob_]

Thank @EdsonFitbit. I appreciate the effort and response.

I have already tried unlinking and relinking the app/integration.  I will try again and see if that helps.

Best, Bob.

[EdsonFitbit]

Thanks for your response, @_FitBob_.

If you continue having difficulties, you can reach out ErgData customer support.

Have a nice day.