Fit bit flex not syncing with Vitality

[lisaridout]

This week I have achieved my active rewards goals 12000 steps on sat 30th and Tuesday Wednesday and Thursday over 10000 and virgin active X1 it seems to not be syncing since 18 April - it is syncing to my iPad though please help

[SunsetRunner]

Hi @lisaridout

Moved this thread from the Flex to the Third-Party Integrations section since more relevant to the topic & increases the chance of getting a solution.

[lisaridout]

Thanks will hope for a reply

[The_Wookie]

I am also struggling to get my FitBit to update my Vitality account.  I check at the end of the day and my IPHONE is synced with my Charge HR, I also check this website and the dashboard and my IPHONE and Charge HR are all synced however it doesn't get updated to my Vitality account.  I have checked every setting I can find and nothing seems out of place.  I do from time to time get updates but it is spotty and not always accurate and often weeks or months after the fact.  Is there something wrong with my account.  I am also checking with Vitality and will update once they provide feedback.  Any help anyone can share based on their own experiences with FITBIT and Vitality would be greatly appreciated.