FitBit Charge HR steps not syncing to My Fitness Pal

[tortugita718]

Purchased the Charge HR yesterday, linked to MFP, and steps don't track. I found a "solved" thread for this from a few weeks back, but I can't try the solution because my FitBit dashboard does not have a gear icon. Please help! #firstworldproblems

[EdsonFitbit]

Welcome to the Fitbit Community @tortugita718. It's great to have you here. The gear is found in the online Dashboard only. It is not located in the Fitbit app.

You can visit the online Dashboard and go here to revoke access between your Fitbit and MyFitnessPal accounts. Then, please link them once again by following these instructions. Hope this helps.

I moved this thread to the Third-Party Integrations because it's more related to the topic. Catch you later. 

[JJME]

Basically, My Fitness Pal just takes the information on your Fitbit dashboard once linked. There are other third party apps https://www.fitbit.com/partnership​

[tortugita718]

The steps on My Fitness Pal are now 20 behind my FitBit even when I keep tapping sync. I'll update after a day of this solution to see if it's close enough. Thanks!

[tortugita718]

No success. Looks like syncing quit. When I tried to follow the instructions above again, I can't revoke access to My Fitness Pal because it's not listed to revoke access. When I click the instructions link, it takes me to a page on the FitBit site where I can tap to learn more about My Fitness Pal or tap to download My Fitness Pal, which I already have.

[EdsonFitbit]

@tortugita718 If you don't have the option to revoke access between Fitbit and MyFitnessPal this means that your accounts are not linked. It should look like the following screen shot:

 

Please log into your MyFitnessPal account and select APPS > App Gallery > scroll down until you see Fitbit Tracker, select that option and link both accounts.

Let me know how it goes. Keep up the super stepping. 

[tortugita718]

When I go there on My Fitness Pal, it says it's already installed.

Sent from my iPhone

[EdsonFitbit]

@tortugita718 In this case it could be a good idea asking for support in MyFitnessPal. You can get in touch with them through this link.

Thanks for stopping by, see you around.