FitBit not syncing with Runkeeper

[pinkyj]

Hi Folks,

I have recently installed Runkeeper and synced it with Fitbit on Runkeeper.com

On web (Runkeeper.com), my feeds shows x steps via FitBit.

However, the Runkpeer app doesnt show any steps on my profile home page from Fitbit.

Am I missing anything here, or the Runkeeper app doesnt show any steps from Fitbit. Any idea?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @pinkyj, good to see  you have joined the Fitbit Community! Runkeeper has the ability to sync data from Fitbit but is not able to sync data to your Fitbit account.

The information that is available to sync is the following:

• Steps
• Calories
• Sleep 
• Weight

For more details please visit: Third Party Apps - Informational Post.

If your data is not syncing, please revoke the access from your App setting son your online-Dashboard and repeat the process to connect your accounts again:

1. Sign up for an account with RunKeeper at http://runkeeper.com.
2. Click the magnifying glass in the top right corner and choose Connected Apps.
3. In the top right corner choose My Apps and scroll down to Fitbit.
4. Click Connect to Fitbit. You'll be taken to Fitbit and asked to allow authorization.
5. Log in with your Fitbit credentials.

Your Fitbit account will now be linked to RunKeeper. Again, keep in mind that this is a one-way integration, meaning your Fitbit data syncs to Runkeeper but not vice versa. If you run or jog without your Fitbit tracker on, it will not be automatically recorded on your Fitbit profile. If you prefer to use RunKeeper over a Fitbit tracker, you can manually log your RunKeeper stats on the Log section of your Fitbit account.

Hope this helps and let me know how it goes.

[OkieDok]

Has Fit bit app been updated to allow Runkeeper data. If I did not wear my fit bit on I day that I exercised I sometimes log it with Runkeeper but the event will not transfer to the Fitbit account. It would be nice to have all my workouts logged with Fitbit tracking

[philippwickey]

That didn't work for me. My hear rate data is not getting transferred.

[luis9544]

That is still not working. Data simply does not transfer to RunKeeper. My data shows on the fitbit app, but not on the RunKeeper app. Do you know how I might be able to fix that?

[Ianknowles12]

The only way I can get it to work is to disconnect Fitbit from RunKeeper and then connect it again. I have to do this every single time i want the activity to transfer. It's not exactly convenient.

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

In addition to the steps to revoke access between Fitbit and RunKeeper, you can find some other important things to note in this site.

If you continue having difficulties, please reach out RunKeeper customer support.

Have a nice day.

[Ianknowles12]

The linked page above describes how to connect RunKeeper and Fitbit, which is not the issue. There is nothing new there that would help understand our fix the issue with the two accounts not syncing.

I suspect the issue is with Fitbit not RunKeeper, so passing it off as someone else's problem isn't really very helpful.

[EdsonFitbit]

Thank you for your response, @Ianknowles12.

I would like to clarify, the integration between Fitbit and RunKeeper is maintained by them. Therefore, in order to get assistance it's necessary to get in touch with their customer support.

Have a nice day.

[Ianknowles12]

I've contacted RunKeeper customer support and will keep this thread updated if I hear anything back from them.

Thanks.

[OkieDok]

If I do not have my watch on but have my phone and use the Run keeper app that data does not transfer to my fit bit workout history… Can the fit bit app track my workout just having it open on the phone like Run Keeper

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @OkieDok.

Currently, the integration with Runkeeper is just one way, from Fitbit to Runkeeper. For more information, please visit this post. 

You are welcome to make a suggestion in the Feature Suggestions board which is constantly monitored by the engineering team for future implementations. If there is any update, it should be communicated as soon as possible.

Have a nice day.

[JohanInSweden]

I have the exact same problem. 

every time I run, I have to disconnect and reconnect for it to transfer the run. 

any solution to this?

[Rjwebster92]

Did you have any luck with this in the end ?

[JohanInSweden]

Nope, don’t think they are planning to fix it